Getting Started

How do I sign up for the Alive App?

You can download the Alive app for free from the Apple App store or Google Play store. You will be asked to create an account and set up Alive premium to gain full access to all workouts and programs you can sign up for a monthly or yearly subscription.

What is Alive Premium?

Alive premium gives you access to all the features in the app. This includes all programs, daily workouts, and journey features.

What subscription options are available?

Alive premium offers two subscription options an auto-renewing monthly subscription and auto-renewing yearly subscription. Both include a 7-day trial period. Subscriptions will be charged to your credit card through your iTunes or Google Play account. Your subscription will automatically renew unless canceled at least 24 hours prior to the end of the current period. You may manage your subscriptions and auto-renewal may be turned off by going to your Account Settings after the purchase. For more information see our Billing Terms.

Is there a trial period?

Yes, there is a 7-day trial period for both the monthly and yearly subscriptions.

How much equipment will I need?

There are a variety of workouts from no equipment, dumbbell only, and full gym equipment. If you don’t have gym equipment or access to a gym fear not there are plenty of HIIT and Ab workouts to keep you fit.

How long are the workouts?

The workouts range from 15 min - 90 min.

Will new programs or workouts be added to the App?

Yes, we have only just begun.

Alive App FAQ

How do the programs work?

A program is a fitness plan created by Whitney that you can join. A program is broken up into weeks with planned workouts for each week. Each program is unique depending on what works best for you. All programs are included with a premium subscription.

Can I do more than 1 program at a time?

We recommend only participating in one program at a time (these workouts are intense girl) so if you have joined a program but for some reason want to switch you will need to “finish” the program you are in and enroll in the other program. All programs are available to active premium users.

What are the daily workouts?

We know there are times you are on the go or want to do a specific workout. Daily workouts are single workouts broken up into different categories. All Daily workouts are available to active premium users.

How do I add progress photos in the App?

Go to the journey section and tap on “add photo” it will ask if you want to use your camera roll or take a photo. The app will ask for your permission to access your photos and camera. Select or take a photo and you're set. The app will time stamp it with the date you uploaded.

What are the journey badges?

The path to a fit life is a journey not an overnight process. Consistency is key so as you continually hit your goals we will reward you with achievements along the way!

How do I report a bug in the App?

So you found a bug in the app, did you. We tried to track them all down but as they say it’s not a matter of if but when you’ll find a bug in an app. So first off sorry for whatever the bug caused and thank you for caring enough to let us know. Contact us using the form below.

My Account

How do I update my account?

You can update your profile information in the app by tapping on the profile tab (icon on the bottom right).

How do I cancel my subscription?

After purchase, manage your subscriptions in the Apple App Store Or Google Play Account Settings. Or you can tap on your profile then tap on the subscription tab then tap manage subscription. This will forward you to the Apple or Google subscription management page where you can cancel your subscription.

How do I change my subscription?

You can manage your subscriptions in the Apple App Store Or Google Play Account Settings.

Do you accept exchanges or returns?



Have feedback for the app? Have a question that we didn’t answer above? Fill out the form below and we will have someone get back with you.

You can also email us directly:
Alive App Support:
Apparel Help:

Our customer support hours are Monday through Friday, 9:00am to 5:00pm MST.